Job Details

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join a mission-driven team that makes a real difference in the lives of families and communities! In this essential role with the Louisiana Department of Health, Economic Stability unit, you'll provide vital clerical, programmatic, and administrative support to ensure clients receive financial and supportive benefits through programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. Your work helps maintain accuracy and timeliness in benefit delivery while ensuring compliance with federal and state regulations. If you're detail-oriented, organized, and passionate about helping others, this is your opportunity to support families and strengthen community well-being—apply today!

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Minimum Qualifications

Two years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Provides customer support for professional staff by serving as a receptionist and/or telephone operator, greeting customers and assessing their needs. Completes personal interviews with customers to gather sufficient information needed to identify appropriate staff members. Assists customers with performing functions on kiosks such as completing online applications, redeterminations, and simplified reports. Maintains a working knowledge of policies and procedures related to the programs identified above to ensure that all program services are offered.
• Researches prior client services by accessing complex automated mainframe systems, Louisiana Integrated Technology for Eligibility (LITE), and Common Access Front End (CAFÉ).
• Performs activities on complex systems, which may include, but are not limited to, system clearances, registration of program applications, address changes, verification of benefits issued, parish transfers, issuance and replacement of Electronic Benefit Cards, etc. Accesses the CAFÉ On-Line Application System in order to retrieve and pend applications from the parish queue, open up applications, and assign to analysts.
• Provides general clerical support to all staff by making copies, filing case records, opening and delivering mail, preparing outgoing mail, receiving and distributing faxes, compiling data for reports, etc.
• Maintains a state of readiness to respond to disasters, such as hurricanes, tornadoes, chemical spills, flooding, earthquakes, train derailments, ice storms, terrorist incidents, etc. Responds to a declaration of a SNAP disaster by assisting with the implementation of procedures to interview and determine eligibility of applicants for the D- SNAP Program.

Position-Specific Details:

Location: Medical Vendor Administration / ES Lafayette Region 4-FSA 3 (ES TRI-REGION 3) / Lafayette Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment or Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130104

Position Number(s): 50690065

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE (Download PDF reader).

Contact Information:

Patricia Walker

Patricia.Walker.DCFS@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.